This is why we ask you to provide information about your income and assets.

 

At Holland Casino Online safe and responsible gaming is very important. And like all other (Online) Casinos in the Netherlands, we are supervised by the Kansspelautoriteit and we must comply with the Wwft (The Anti-Money Laundering and Anti-Terrorist Financing Act). This means that we are legally obliged to take measures that ensure playing at our Online Casino is linked to a traceable source of income that corresponds to and is proportional to the gambling behavior of our players. Ultimately, we look at the amount that the player has invested minus the payouts received.

 

What is a Client Survey?

 

Just like the banks in the Netherlands, we must comply with the Wwft. This means that if a player has deposited an amount with us above a certain limit, we are obliged to check where this money came from. We do this by conducting a client survey in which we request certain information from you.

 

Which information do we need from you and why?

 

Depending on your source of income, this could be a recent pay slip, bank statement, profit and loss account, an inheritance or, for example, a tax return. With this information, we can then assess whether your playing behavior matches what you can afford to spend and whether the money is coming from the right and/or legal sources of income. If we have any questions about the documents you have uploaded, we will always contact you.

 

What happens with my data?

 

We handle the information you have provided with the utmost care. Only a few of our authorized analysts can view your information. Your data will be kept in a secure environment for a maximum of five years. This is according to the law.

 

We take your privacy seriously

 

Holland Casino Online takes your privacy seriously and handles all your personal data with care. When processing your personal data, we always look at the purpose it serves. If it is not really necessary, we will not use your personal data. We also always act in accordance with the privacy legislation GDPR (General Data Protection Regulation).

   

How long do I have to submit my documents?

 

28 days

From the moment you receive the first email from us (if you want to continue playing we need information) we have 28 days to complete everything. This means that you have sent your documents and we have checked them. If we have any questions or need more information from you, this must also be resolved within these 28 days.

After these 28 days we will suspend your account, you will no longer be able to play in our Online Casino until this entire process has been completed.

 

3 months

We will suspend your account for a maximum of 3 months. If you have not provided information within this period or if we have not yet completed the investigation, we will freeze your account. You will then no longer be able to play in our Online Casino, nor will you be able to visit our land-based venues.

3 months

We freeze your account for a maximum of 3 months.

After 7 months

If we have not yet been able to complete the investigation, we will unfortunately be forced to permanently terminate your account. This means that you can no longer play in Online Casino or visit our land-based venues.

 

Have we approved all?

 

Then we have good news! Once we have approved everything, you can continue playing at Holland Casino Online and in the Holland Casino land-based venues.

 

How do I submit my documents?

 

You can upload your documents by visiting the page with the questionnaire. Here we ask a number of questions and based on your answers we will let you know which documents we need. Do you want to upload your documents now? Then click here.

 

What if I do not want to participate in the research?

 

If you do not cooperate with the client survey, we will unfortunately have to stop our services to you. You can no longer play at Holland Casino Online and you can no longer visit our land-based venues. That would be a shame, of course.