Prevention policy Holland Casino Online

Together, we keep gaming fun

Playing at our online casino is fun, and we like to keep it that way. If you can manage the excitement of the game well, it’s often an enjoyable experience without any issues. But if that’s more difficult for you, online casino gaming may come with risks. To keep gaming at Holland Casino Online as responsible and safe as possible, we have a prevention policy. This policy includes legal regulations and our duty of care. Here’s a brief explanation.

Shared responsibility in online gaming

Games of chance always carry risks. We do everything we can to prevent you from experiencing problems. That’s why we constantly seek the right balance between freedom and responsibility. We create a safe and reliable online gaming environment where you can fully enjoy your experience. In addition, we train our staff to recognise the early signs of gambling-related issues.

Still, you may develop unhealthy or irresponsible gaming habits. You also have a personal responsibility in this. Make use of the limits we provide, such as login limits and deposit limits, and consider setting time blocks or excluding specific games. These tools help you define your boundaries and recognise which games may pose a risk for you. And if that doesn’t always go as planned, you can count on us.

Are you between 18 and 24 years old?

We’ll check in with you from time to time to make sure you’re still enjoying gaming responsibly. We take extra protective measures, such as a maximum deposit limit, and you are not eligible for promotions yet. This is a preventive measure to ensure gaming remains fun.

Vulnerable groups

Some groups are at higher risk of developing gambling-related issues. Young adults, for example, belong to this category.

If you fall into a vulnerable group, we give you extra attention as a preventive measure. This means we monitor your gaming behaviour. If we notice anything concerning, we will contact you to discuss your playing habits. If necessary, we will help you keep your gaming within safe limits. You also have a personal responsibility in this. Read our responsible gaming tips and advice or take the self-test to better understand the risks.

Who are the vulnerable groups?

• Minors: If you are under 18, you are not allowed to open an account.
• Young adults (18-24 years): We take extra protective measures, such as a restricted maximum deposit limit, and you are not yet eligible for promotions.
• People with a low income (as defined in article 2 of the Toeslagenwet): Online gaming can be particularly risky in this case. If this applies to you, limit your gaming and only play within your budget.
• (Former) problem gamblers: If you have struggled with gambling addiction, it’s often best to stop playing altogether. Discuss this with us or exclude yourself via your account, CRUKS, or Open over Gokken.
• People with an intellectual disability: For this group, online gaming can pose additional risks. If we suspect you may not fully understand the consequences, we may close your account.

Appropriate measures

We help you with setting limits and, if necessary, with a gaming ban. We also offer a no-promo option, meaning you will not receive advertisements or bonuses from us. Additionally, we always check whether you are registered with the CCBR. If you are, you are not allowed to play at Holland Casino Online.

Registration and identification

To play at our online casino, you must be at least 18 years old and verify your identity before starting. During registration, we require the following details:

• Citizen service number (BSN)
• First and last name
• Address details
• Date of birth
• Bank details
• Your gaming limit

During registration, we also check whether you are listed in CRUKS (the Central Exclusion Register for Games of Chance).

Together, we ensure that your online casino experience remains relaxed, responsible, and enjoyable. We provide clear and honest information about the games and their risks. With this knowledge, you can make informed decisions about responsible gaming. Our team is always available if you need extra support.

Monitoring and detecting risks

We help you set and maintain your personal limits. We monitor your gaming behaviour and can stop play if we see that you’re exceeding your limits. A personal conversation may follow.

Prevention conversations

Prevention conversations are part of our commitment to your well-being. These discussions are always constructive and aim to help you. The outcome may be a personal agreement to reduce play or visit our online casino less frequently. We can also help you set these limits.

Prevention measures

We prefer to agree on prevention measures together. However, if necessary due to our duty of care, we may impose a measure on you.

Access policy Safe & responsible gaming

To summarise: under our prevention policy, you may not enter our online casino if you fall into one of these categories:

• You are under 18 years old
• You do not have a valid identification document
• You are registered with CRUKS or have a gaming ban at Holland Casino
• You fall under the incapacity policy gambling legislation & regulatory authority

For more information about Dutch gambling laws, visit the website of the Kansspelautoriteit.