Holland Casino uses cookies to personalize the content and advertisements of our website, to provide social media features and to analyze our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you have provided to them or that they have collected through your use of their services. Click here for more information about our cookie usage.
FAQ
Why do I need to re-verify my bank account?
This is necessary only once – and we ask you to do that as a precaution. During this verification, we check whether your account number matches the name of the account holder (initial + last name). This way we can continue to guarantee safe play at all times.
My first deposit was immediately refunded!
Have you made a deposit attempt, but the money didn't come through? Did you immediately receive a notification that the deposit was automatically refunded? No worries: your money will be back in your bank account within 3 working days. (Usually even within 1 working day. We are working hard to resolve that 2 day delay.)
Causes and Solutions
You can only make deposits from a bank account that is actually on your name. This is stipulated in the law and serves to prevent fraud and money laundering.
First of all, check whether your name and initials as they appear in your account, exactly match the name and initials on your bank account. You will find your account details if you click on the doll icon at the top right. Then click 'Account overview' and then 'My data'. The scan of your ID may not have picked up all the initials of your name. If these initials do not exactly match the initials on your bank card, your money will be automatically transferred back to your account.
Are your initials not matching? Send an e-mail to support@hollandcasino.nl and ask us to correct your data. Do not make another deposit until we have adjusted your details.
And/or bills or bills with your maiden name
Sometimes things go wrong with joint accounts (and/or accounts) where the name of you and your partner are mentioned on your bank card - and your name is mentioned second on your bank card, for example. Do you own a personal account as well? Then use that account first. Have you already made a deposit? Don't worry, the amount will be in your account within 3 working days.
Do you actually want to be able to deposit from your and/or account? You can! We do have to match your account with your ID first though. Please send an e-mail to support@hollandcasino.nl and ask us to verify your payment method.
Self-employed?
Keep in mind that you can only deposit from a private account, not from a business account.
My registration is still on ‘Pending’
Have you entered an ID card/passport and are you still waiting for access to Holland Casino online? Keep a close eye on your e-mail inbox. The document team is working hard to review all registrations and will inform you immediately as soon as the outcome is known.
Driver's licenses unfortunately do not work well as an ID card. A passport works best. We are trying hard to make identification with a driver's licenses through our automated system possible as well.
Have you been waiting longer than 2 days? Then something went wrong on our side. Please send an e-mail to support@hollandcasino.nl with 'Account Pending' in the subject line, and we will contact you to solve the problem.
I'm worried about the money I've withdrawn
It currently takes 3 business days before you see a payout on your account. That is not intentional: normally payouts are returned to your account within 1 working day - or earlier. We are working hard on a solution.
Have you withdrawn money and want to know the status? You can view your history of deposits, withdrawals and gameplay at any time in your account section. Normally, payouts of winnings are almost real time. We are working hard on a solution to get everyone on their way as quickly as possible.
I'm looking for the welcome bonus
Are you under 24 years old? Then you are not yet eligible for a bonus. This is to protect young adults from irresponsible gaming behaviour. In consultation with the Gaming Authority, we will hopefully be able to introduce a suitable alternative for this age group soon. Poker Freerolls are not bonuses, and are open to anyone over the age of 18 with a valid account.
Are you over 24 years old and looking for the welcome bonus? With your first deposit you can choose whether you want to receive a casino or sports welcome offer. Once you have chosen, you will be signed in and you will receive the bonus as soon as you meet the conditions. If something went wrong with your bonus, first check your account overview. Is it still not clear? Please send an e-mail to: support@hollandcasino.nl. Please note that in accordance with our general terms and conditions, all outstanding bonuses will be expire if you make a withdrawal in the meantime.
How can I be sure casino games are fair and results are random?
All our casino games use a Random Number Generator (RNG) to generate random outcomes on all spins and game mechanics. All outcomes are random and completely unpredictable by both you as a player and Holland Casino itself. This ensures that there is no set algorithm or programming that can influence the outcome of a game.
Not only is the use of RNG necessary to comply with legislation, but we also feel it is our social responsibility to make sure our games are as fair as possible for all our players.
Return to Player
The so-called ‘Return to Player’ (RTP) statistic is a percentage that shows the average amount of wins returned to the player. In other words, RTP stands for the odds you have of winning at a specific game.
Please keep in mind that the RTP percentage is a statistical average. The percentage you see is not a guarantee for your chances of winning.
My problem is not listed / I have another question.
Click here to go to our helpdesk portal.