Assistance

Need help?

Are you no longer playing for fun? If your online casino visit is no longer a relaxing pastime, it’s a good idea to seek help. Contact Holland Casino's customer service on +31 23 456 8241 or seek professional help. You don’t have to deal with this alone.

Are you worried about a friend or family member?

If you suspect that a loved one (a friend or family member) has a gambling problem and you’re worried about them, report the issue to Holland Casino.nl. Send an e-mail to  preventiebeleidvragen@hollandcasino.nl or get in touch with one of the support providers listed on this page. You can read more about help and support for friends and family members on Open over Gokken.

Reduced play or a game ban

You can use your account to ban yourself from playing or from certain games that might pose a risk to you. You can also request a time-out. If you need help doing this, our Online Customer Service team is ready to assist you.

Professional Support

If you’d like more information about gambling and the risks involved, if you need help reducing your gaming behaviour, if you’re playing more often than you’d like, or if you have any other problems with your gaming behaviour, various professional support providers can help. A list is provided below:

CRUKS

If you would like to ban yourself from all providers of games of chance, please register with CRUKS. CRUKS is the Central Register of Exclusion from Gambling. You can register if you feel you are no longer in control of your gaming behaviour. You will be banned from playing for six months.

Open over Gokken

Open over Gokken offers help and guidance to people with gambling problems; it’s free and anonymous. Open over Gokken is the central support point in the field of gambling problems. They offer help and guidance and refer you to help and guidance in your area. Open over Gokken helps players and their families who with gambling problems. Open over Gokken is available 24/7.

Ready For Change

Ready For Change is a well-known addiction support provider in Rotterdam that specialises in all addictions, including gambling addiction. It offers short-term and effective treatments. Ready for Change also offers online help.

Hervitas

Hervitas is a specialist treatment provider for gambling and gaming addiction.

Stichting AGOG

If you are looking for self-help groups, AGOG is the best place to start. AGOG provides support at meetings for people with a gambling addiction and their loved ones across the whole of the Netherlands.

BetBlocker

BetBlocker is to help you, or those you care about, to manage the access to gambling in a safe and appropriate manner. Whether that means restricting altogether or limiting during periods of vulnerability. Easy control your gambling with this app. Very effective when used alongside other responsible gambling support services.

For more information on gambling, please visit the Open over Gokken website. It includes a comprehensive overview of the support options that are available both online or via an addiction support provider near you. You’ll need a referral from your GP for most support providers, but the initial conversation is usually free.